Shipping and Payments

We want to make shopping at Mimel as easy and hassle-free as possible. Below, you’ll find all the important information about delivery, payment methods, and order pickup.

Delivery

Where do we deliver?

We ship orders to Slovenia and other countries where delivery is technically feasible. If your country is not available as a shipping option when placing your order, please contact us at info@mimelo.si. We’ll be happy to check the delivery options and find a suitable solution for you.

Delivery Service

Orders are delivered by DPD. If necessary, we may also use another contracted delivery provider to handle the delivery.

Once your order has been shipped, you will receive a notification with a link to track your shipment.

Shipping Costs

Shipping costs depend on:

  • country of delivery,
  • the size and weight of the shipment,
  • the selected delivery method.

The final shipping cost is always displayed before you complete your purchase.

Free Shipping

Free shipping is available on orders over €80, unless otherwise specified for a particular product.

Shipment Date

As a rule, we ship products that are in stock no later than the next business day after the order is confirmed or, in the case of payment by pro forma invoice, after payment is received.

We do not process shipments on Saturdays, Sundays, and holidays.

Delivery Date

Delivery time depends on the destination country, the selected carrier, and any unforeseen circumstances.

If there is a significant delay, we will notify you in a timely manner.

Partial deliveries

If an order contains items with different delivery times, we may ship the order in multiple shipments or wait until all ordered items are ready before shipping.

In the event of a significant delay, we will contact you in advance and work with you to find the most appropriate solution.

In-Person Pickup

You can also pick up your order in person at no charge.

Address of the acquisition

Media Bus d.o.o.
Breznikova cesta 7A
1230 Domžale

Business Hours

Monday–Friday: 7:00 a.m.–4:00 p.m.

Once your order is ready for pickup, we will notify you by email or phone.

Payments

Payment Methods

At Mimel, you can choose from the following payment methods:

Payment by Credit Card

Payments are processed securely through the Stripe system, which enables fast and reliable online payments.

Payment Based on a Proforma Invoice

After placing your order, you will receive payment instructions for the transaction account.

We begin processing the order upon receipt of payment.

Cash on Delivery

You can also pay for your order upon delivery.

When paying by cash on delivery, an additional fee may be charged, which is displayed before you complete your order.

Damaged shipment

If you notice damaged packaging upon delivery or suspect that the product was damaged during shipping, we recommend that you take a photo of the package and contact us as soon as possible at info@mimelo.si.

Together, we’ll find a quick solution.

Frequently Asked Questions

When will my order be shipped?

As a rule, we ship products that are in stock no later than the next business day.

How can I track my shipment?

Once your order has been shipped, you will receive an email with a link to track your shipment, or the carrier will notify you of the delivery time and provide a tracking number so you can track your shipment.

What if I’m not home when the delivery arrives?

The delivery service will notify you of further options for delivery or pickup of your package.

Can I change the shipping address?

If your order has not yet been shipped, please contact us as soon as possible at info@mimelo.si. If possible, we will update the shipping address accordingly.

Can I pick up my order in person?

Yes. When placing your order, you can choose to pick it up in person at the company’s headquarters.