SHOPPING CART
No products in the cart.
Frequently Asked Questions
If you can’t find the answer to your question below, please email us at info@mimelo.si or call us at +386 40 587 588. We’re happy to help.
Orders
How do I place an order?
Select the items you want, add them to your cart, and follow the steps to complete your purchase. Once your order has been successfully placed, you will receive a confirmation email.
Can I place an order without registering?
Yes. You can make a purchase even without creating a user account.
Can I make any changes after placing my order?
If your order has not yet been shipped, please contact us as soon as possible at info@mimelo.si. If possible, we’ll be happy to make the change.
How do I cancel an order?
If your order has not yet been shipped, you can cancel it by contacting us as soon as possible at info@mimelo.si.
What if the product is out of stock?
If a product is no longer available after you place your order, we will notify you and work with you to find the best solution—a product replacement, a later delivery, or a refund.
Delivery
How quickly do you ship an order?
As a rule, we ship products that are in stock no later than the next business day.
How do I track my shipment?
Once your order has been shipped, you will receive an email with a link to track your shipment, or the carrier will notify you of the delivery time and provide a tracking number so you can track your shipment.
Do you also ship internationally?
Yes, we also offer shipping to other countries where possible. If your country is not listed as an option when placing your order, please contact us and we will check the shipping options.
What if I'm not home when the delivery arrives?
The delivery service will notify you of further options for delivery or pickup of your package.
Can I pick up my order in person?
Yes. When placing your order, you can choose to pick it up in person at our headquarters at no charge.
Payment
What payment methods do you accept?
Payment can be made by credit card, by invoice, or upon delivery.
Is online payment secure?
Yes. Card payments are processed through the secure Stripe payment system.
When will I receive the invoice?
You will receive the invoice electronically at the email address you provided when placing your order.
Returns and Complaints
Can I return the product?
Yes. Under ZVPot-1, a consumer may withdraw from the contract within 14 days of receiving the goods.
How do I return a product?
Email us at info@mimelo.si or use the the contract cancellation form. We will send you further instructions via email. Certain products (e.g., opened hygiene products) are excluded from the right of withdrawal—details are provided in the document Returns and Complaints.
When will I receive my refund?
We will refund the purchase price no later than 14 days after receiving notice of your withdrawal from the contract. In accordance with the Consumer Protection Act (ZVPot-1), we may withhold the refund until we receive the returned product or proof that the product has been shipped back.
What if I receive a damaged or incorrect item?
Contact us at info@mimelo.si and, if possible, include photos. We’ll make sure to resolve the issue quickly.
Products
Are the products genuine?
Yes. We work exclusively with official manufacturers and authorized suppliers.
How do you choose products?
Our product lineup includes carefully selected items from trusted brands, with a special focus on quality, functionality, and safety.
Do you check product certificates?
Yes. For each product category, we review the available documentation, certificates, and declarations of conformity provided by manufacturers or authorized suppliers.
Why don't all products have the same certifications?
Testing and certification requirements vary depending on the type of product. Therefore, not all products have the same certificates or labels.
Discounts and Promotions
How do I use a promo code?
Enter the promo code in your shopping cart or during checkout. The discount will be applied automatically.
Can I combine multiple promo codes?
Generally speaking, no. If this is not the case, it will be clearly stated in the specific promotion.
Contact
How can I contact you?
Stay close
Sign up for Mimel's newsletter and be the first to learn about new collections, popular products, guides, and special offers.
